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Support
Help with a completed order — verified in seconds, answered by a human.
Verify your order
Support is reserved for completed orders. Enter the order ID from your confirmation page and the email you ordered with.
Tell us what happened
0/3000 — replies go to your order email. We never publish an inbox address; tickets are the only channel.
Ticket received
A human reads every ticket. The reply lands in your order email — keep an eye on spam the first time.
Fix it in 30 seconds
My code hasn't arrived yet
Codes are emailed within a minute of payment confirmation — on-chain confirmation can take a few minutes depending on the coin and network load. Check your spam folder and the exact inbox you entered at checkout.
My payment page expired
Invoices lock a rate for ~30 minutes. If it expired before you sent funds, nothing was charged — just check out again. If you sent funds close to expiry, verify your order below and open a ticket.
I sent the wrong network (USDT)
Each stablecoin invoice is network-specific — the badge was shown at checkout and on your invoice. Open a ticket with your transaction hash and we'll investigate what's recoverable.
Where do I see my orders?
Your order page link works forever — bookmark it. With an account, everything is under My orders.